Please read through our Terms & Conditions before completing your bookings or purchase. Any bookings or purchases made will assume agreement to these terms.
Class bookings are non-refundable.
If for any reason we need to cancel the class (*with the exception of Force Majeure or Acts of God – see below) we will give you as much notice as possible and issue a credit note for a future class.
Paypal Echeque Payments:
Payment must have cleared prior to attending class. Echeques can take up to 14 days to clear from Paypal and even longer if there is a bank holiday. If payment hasn't cleared 48 hours prior to the class date you will receive an email from us requesting you arrange a prompt alternative payment if you still intend on attending class. If payment isn't received entry to class will be denied and you will receive a refund via Paypal when the original payment has cleared.
*Force Majeure /Act of God:
If an act of god / force majeure prevents us from being able to run the course, an alternative date will be scheduled for you to attend.
Postponement of course:
If for any reason we we are unable to run class on a specific date, we will give you as much notice as possible and provide an alternative date for the class to run. If you unable to attend on the alternative date, a class credit will be issued of rate full cost of your class.
If bad weather prevents us from running a scheduled course, or if we are unable to run the course, an alternative date will be scheduled for you to attend.
Class Cancellation Insurance
We strongly advice you to look into purchasing Class Cancellation Insurance. There are a number of companies that offer such insurance policies. An example of one such company is http://www.cancelsure-insurance.co.uk. Please note that we are not recommending this company, you need to do your own research and buy an appropriate insurance policy to protect your class booking fees.
Our liability is strictly limited to the cost of a class booking. We cannot be held liable for any money spent by students, such as travel arrangements, hotel bookings etc. In plain words, if we have to cancel a class and you have already made bookings, the maximum credit note amount from The Secret Cake Kitchen will be limited to the total amount of money you spent on booking class(es) with us. For such unforeseen circumstances, we advise you to purchase class insurance.
Classes are developed with the intention of teaching you skills and techniques for creating the same styles on your own cakes and cupcakes at home. We are happy for you reproduce any of the cakes you make in our classes for your own personal baking or in your baking business. We do not allow any of our classes to be reproduced or taught - our class content, structure, notes, photographs, text and instructions are all copyright and you may not teach our designs, techniques, or collections in your own classes.
Class policies regarding COVID-19
The studio and equipment will be cleaned thoroughly before each class, and high touch points will be cleaned throughout the day as necessary.
Hand sanitiser will be provided.
We recommend that you bring your own refreshments, but you will be welcome to buy a coffee onsite and bring it through to class.
You are of course welcome to send a friend in your place if you cannot attend.