Please read through our Terms & Conditions before completing your bookings or purchase. Any bookings or purchases made will assume agreement to these terms.
Class bookings are non-refundable.
If you cancel before 14 days in advance of a class, you will receive a credit to the value of your class (less £25 booking fee) for a future class.
If you cancel within 14 days of a class taking place, we offer a 50% credit towards a future class (less £25 booking fee).
If you cancel within 7 days of a class taking place, no credit will be given.
All classes include a non-refundable £25 booking fee.
If for any reason we need to cancel the class (*with the exception of Force Majeure or Acts of God – see below) we will give you as much notice as possible and issue a credit note for a future class.
*Force Majeure /Act of God:
If an act of god / force majeure prevents us from being able to run the course, an alternative date will be scheduled for you to attend.
Postponement of course:
If for any reason we we are unable to run class on a specific date, we will give you as much notice as possible and provide an alternative date for the class to run. If you unable to attend on the alternative date, a class credit will be issued of rate full cost of your class.
If bad weather prevents us from running a scheduled course, or if we are unable to run the course, an alternative date will be scheduled for you to attend.
Class Cancellation Insurance
We strongly advice you to look into purchasing Class Cancellation Insurance. There are a number of companies that offer such insurance policies. An example of one such company is http://www.cancelsure-insurance.co.uk. Please note that we are not recommending this company, you need to do your own research and buy an appropriate insurance policy to protect your class booking fees.
Our liability is strictly limited to the cost of a class booking. We cannot be held liable for any money spent by students, such as travel arrangements, hotel bookings etc. In plain words, if we have to cancel a class and you have already made bookings, the maximum credit note amount from The Secret Cake Kitchen will be limited to the total amount of money you spent on booking class(es) with us. For such unforeseen circumstances, we advise you to purchase class insurance.
Classes are developed with the intention of teaching you skills and techniques for creating the same styles on your own cakes and cupcakes at home. We are happy for you reproduce any of the cakes you make in our classes for your own personal baking or in your baking business. We do not allow any of our classes to be reproduced or taught - our class content, structure, notes, photographs, text and instructions are all copyright and you may not teach our designs, techniques, or collections in your own classes.
Class policies regarding COVID-19
The studio and equipment will be cleaned thoroughly before each class, and high touch points will be cleaned throughout the day as necessary.
Hand sanitiser will be provided on each desk.
We recommend that you bring your own refreshments, but you will be welcome to make your own tea/coffee if you would like. Again high touch points like the kettle willl be cleaned throughout the day.
If you are unable to make the class due to COVID-19 related reasons, you must inform us by emailing email@example.com.
Our usual Ts & Cs apply regarding any other cancellations. You are of course welcome to send a friend in your place if you cannot attend. If you are displaying any possible COVD-19 symptoms or have been told to self isolate, you must not attend class and inform me as soon as possible.
If you have to cancel a second class you have booked due to COVID-19 related reasons, I’m afraid we will not be able to book you into a third date or refund you.
If we have to reschedule a class due to COVID-19 related reasons, you will be offered new dates or credit. I’m afraid refunds will not be given.